Support

Supporting our clients is

Never an Issue

When you do business with CFM, you have an entire team of experts on your side.

Our customer support team is always ready to help you with your technical questions

We deliver delight in every step of support.

Knowledgable

Phone Support

No one should have to be escalated 3 times before their questions are answered. We make sure our support specialists are deeply knowledgeable on our products to offer immediate phone support.

Fast Email

Support Requests

Clients care that the resolution of their issue is underway. We get that and that’s why we respond to email support tickets in less than 30 minutes, with automatic case creation and notification to let clients know service is underway.

A 99.8%

Uptime Rate

For technology to be a true tool, it needs to be working. We deliver peace of mind and promise to resolve any issue quickly.

We've Got Clients Everywhere, In All 50 States To Be Exact

OVER 650 Financial Institutions Trust The Power of CFM

Over 98% Renewal Rate

Over 45,240 Licenses And Counting

How do you submit a support ticket?

The quickest and easiest way to submit a ticket is to send an email to [email protected] or call us at 855.333.4CFM (4236).

The form will automatically open a ticket and our team can get to work on it ASAP.

Read Our Reviews

We have seen numerous improvements thanks to CFM. Both our front-line and support staff have benefited in terms of improving efficiencies and eliminating disruptions. We’ve improved our service level and can better serve our customers. I have said it before, but we give CFM two thumbs up.

Lori Winesburg | EVP | Arvest

CFM is a solution that addresses all of my needs. I like the fact I can have one software that integrates with all the models and manufacturers so I can be free to buy any hardware I want to.

Jonathan Velline | EVP | Wells Fargo

We’ve been waiting a long time for a team like CFM to come along and eliminate the rigid, inflexible technology of the past. I know this partnership will help run our branches more efficiently and enable a branch of the future experience.

Ron Amstutz | EVP | Desert Financial FCU

Pima FCU could have spent an unnecessary $160,000 on new cash dispensing and recycling machines this year but discovered through CFM that only 2 new machines were needed—not the 6 originally planned.

Gary Angeles | COO | Pima FCU

With CFM, tellers don’t have to log in and out of multiple locations, and we no longer have to set up a workstation for every individual teller. And, front line staff aren’t being pulled away so we can all concentrate on building relationships—not making the members wait.

Tracey Miller | VP of Operations | Pioneer Federal CU

We really enjoy working with a team that thinks out of the box and then delivers exactly as stated.

Christopher Burgess | VP Of Marketing | Northwest CU

“At Navy Federal, we are excited to work with your team to transform our branches into the future. Thank you for your superb efforts!”

Steve Romano | EVP | Navy FCU

CFM is super-easy to work with and my team never worries…[the] software just works.

Jeff Watkins | Director of IT | Orion FCU

CFM truly understands how to help financial institutions bring effective change to their branch network. We love CFM!

Theresa Benavidez | President | Corelation